General Manager

GENERAL MANAGER’S JOB DESCRIPTION

The General Manager shall perform the following duties in addition to any written or oral instructions from the Regional/District Manager and Home Office personnel:

1. Providing assistance and support to the team of managers of the Facility.

2. Supervising the Assistant and Facility Manager.

3. Direct leasing to new tenants; meeting and greeting customers who stop in for information; selling the features and benefits of the Facility; making certain customers’ questions are answered and that they have been asked for their business.

4. Generally promoting the rental of space by responding to phone calls; marketing to outside businesses; distributing informational leaflets to area businesses and apartment complexes; canvassing prospective tenants by phone and encouraging tenants to help through word-of-mouth efforts.

5. Helping tenants solve problems; taking care of complaints.

6. Handling “local books,” i.e. keeping track of the facts about tenants, such as who is planning to move in or move out and on what dates, who has which unit and which units are vacant, accepting rental payments, and reminding tenants, by phone or written correspondence, to make their payments.

7. Assisting in maintaining the Facility in good condition and good order, keeping the areas clean, taking care of the public facilities, such as the office and restroom, and cleaning any units vacated in an unacceptable condition.

8. Following Home Office instructions to lock out any tenants listed as delinquent in rental payments.

9. Collecting payments in arrears from locked-out tenants; reopening the units when tenants are restored to a current status.

10. Conducting a regular, but unscheduled surveillance of the entire complex at least six times each day, checking that unauthorized persons are not allowed to remain on the premises; keeping an eye on tenants to make sure they do not interfere with each other’s activities.

11. Providing security for the complex by ascertaining that the outside gates are locked and unlocked on schedule and that the computerized security system is on and working properly.

12. Making sure exterior lights and signs function correctly at night.

13. Examining perimeter protection, such as fencing, to see that it is functional; phoning the police or fire department in case of an emergency.

14. Representing the Home Office to the public; creating a favorable image of the entire operation to tenants and prospective tenants, thereby helping accomplish the overall objectives of the Facility.